To cancel your account, you must return your I-PASS transponder. For
your convenience, this may be done either in person or through the
mail.
If a transponder has been painted, designed or tampered with, the deposit will be forfeited.
If a customer does not want to return their transponder(s), they need
to notify the cutsomer service center. Their deposit will be forfeited.
If canceling your account through the mail:
Via certified mail, send your transponder, wrapped in foil, with a letter requesting the I-PASS account be closed that also includes your return address. Your balance and deposit will be refunded within 45 days of receipt of the transponder and request. If you opened your account with cash or check, a check will be mailed to the address indicated in the letter. If you opened your account with a credit or debit card, the card registered on the account will be credited.
Via certified mail, send your transponder, wrapped in foil, with a letter requesting the I-PASS account be closed that also includes your return address. Your balance and deposit will be refunded within 45 days of receipt of the transponder and request. If you opened your account with cash or check, a check will be mailed to the address indicated in the letter. If you opened your account with a credit or debit card, the card registered on the account will be credited.
Send transponder to:
I-PASS Distribution Center
P.O. Box 5225
Lisle, IL 60532
I-PASS Distribution Center
P.O. Box 5225
Lisle, IL 60532
If canceling your account in person:
You can return your transponder to any of our Customer Service Centers, located at the O'Hare, Lake Forest, Chicago Southland (Lincoln), Belvidere and Des Plaines Oases. In addition, a Customer Service Center is located at the Tollway's headquarters in Downers Grove.
Upon receipt of the transponder, a customer service representative will
be able to return your deposit and any remaining balance to your credit
card.You can return your transponder to any of our Customer Service Centers, located at the O'Hare, Lake Forest, Chicago Southland (Lincoln), Belvidere and Des Plaines Oases. In addition, a Customer Service Center is located at the Tollway's headquarters in Downers Grove.
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